peerTranet Help + is helpdesk / project management system that is designed to help you solve your customers queries. It can greatly improve your customer relations as you will be able to track their issues in an organised way. The system can also track bugs, defects or any kind of problem that needs tracking as you can assign tasks to a individual or to group of individuals. Licensing is ?49.99 per computer/domain. You DONT have to purchase any client licenses as all client licences are FREE.
peerTranet Help + supports the following features:
Email Notifications so that you get informed when a task/project/issue has been updated automatically.
An advanced query interface which enables you to perform complex boolean queries against the database of issues.
Web-Based application so it can support multiple users at once.
Very user friendly.
Support for attachments. You can upload files (Microsoft Word documents, pictures, etc.) and associate the files with an problem.
Unlimited Users Allowed !!!!! as licence is per computer/domain.
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