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Customer Support
| The most advanced helpdesk ticketing system that allows you to establish an online support centre for customers on your website, while increasing customer satisfaction.
Key features: automatic reply to support tickets, e-mail notification,
ticket replied acknowledgement, customers view, add comments and upload
attachments to ticket on the website, all-in-one views of tickets listing,
ticket history and tracking, set ticket status, flag and unflag ticket,
add support issues and customizable email contents.
Common help desk requests are replied quickly using the preset canned messages.
Ability to integrate with Comdev FAQ Support enables you to add a reply
directly to FAQ contents.
Best of all, it is extremely easy to install using Installation Wizard,
thus easily plugin to your website with just a single PHP snippet.
FREE Installation Support. Get your copy today!
Price:$59 Rate: 0.0(out of 5) Vote:0 Members Review:None |
| | | | HOT is a user-friendly helpdesk/trouble-ticket system written using PHP and MySQL. It is very powerful, easy to administer, quick to configure and is designed using CSS and compliant code to allow for easy theme changes.
Price:GPL Plateform(s):All Rate: 0.0(out of 5) Vote:0 Members Review:None |
| | | | This is an HTML, PHP3, and MySQL based Intranet application used to input trouble ticket information and output reports based on built-in queries. Current features include: Add users, Add departments (ex. IT Dept, Helpdesk, Applications, HR), Add categories for each department, Add trouble ticket/job information, Modify users, Modify/Update jobs/trouble tickets, Delete users, Delete categories, Delete departments, and Close jobs/trouble tickets.
Price:Free (GPL) Rate: 0.0(out of 5) Vote:0 Members Review:None |
| | | | PHP Ticket is an advanced ticketing system, written in PHP with a MySQL backend. It includes user management through sessions, a search function and several other functions to simply ticket management. It can be hosted on any platform running PHP and MySQL.
Price:Free (GPL) Plateform(s):platform-independent Rate: 0.0(out of 5) Vote:0 Members Review:None |
| | | | TrioLive is a powerful web based live help solution that offers real-time messaging for sales, support, or internal communication. Increase productivity and customer satisfaction by providing immediate online assistance. Including such features as: auto-invite, country lookups, unlimited departments, multiple operators/operator groups, detailed reporting, along with numerous chatting options. Rebrandable and simple to install. TrioLive has a powerful yet intuitive public and operator/admin interface. This allows you to navigate through a powerful list of features so that you can easily transfer chats, invite visitors to chat, watch others chat, and more. Using a stable system built with AJAX ideals TrioLive provides the responsiveness you need while not requiring any special downloads or plugins. Sick of live chat applications that "refresh" continually? With TrioLive you will experience desktop style application usage over the web. Try our free 30 day trial today!
Price:$24.95/mth or $279 full owned Plateform(s):All Rate: 5.0(out of 5) Vote:1 Members Review:None |
| | | | : Omnistar Live is a dynamic live chat and customer support management solution. You may chat with your site visitors, log support issues in a dynamic help desk and create a knowledgebase of information.
Price:99.95 Rate: 0.0(out of 5) Vote:0 Members Review:None |
| | | | Magia SiteIM is an instant customer service system for your website projects. SiteIM service requests are logged, searchable and auditable. The interface is completely customizable with your favorite HTML editor and feature URL pushing (Opening a URL for your customer). Magia SiteIM is part of the Magia Business Application Suite.
Price:Affordable Rate: 0.0(out of 5) Vote:0 Members Review:None |
| | | | Desgined for use in a call center, phplog enables you to take a customer's details and then provide them with a case or reference number. The existing case can then be edited and updated with new notes or conversations every time there is a related call made. Highly customisable both in terms of what data phplog asks for and also in general appearance.
Price:Free Rate: 0.0(out of 5) Vote:0 Members Review:None |
| | | | ExoPHPDesk is a HelpDesk for Internet companies that require communicating with their customers. Includes Admin Area, Staff Area, Member Area. With a fast,easy template and Live chat system, it is the superior one. Add/Edit/Delete/Email Admins,Staff,Members. Create/Edit/Delete/Close/Open Tickets. Send/View/Delete/Reply Private Messages. Add/Edit/Delete F.A.Q. in Integreted Knowledge Base. Fetch Mail through any Mail server and convert to tickets.
Ability to search tickets. ADD/EDit/Delete staff notes viewable by staff/admins. IP Lookup feature to check the server status of specific ports. Mail Piping, Unlimited Saved Responses, TroubleShooters. And Much Much More. Easy Web-Based Installation.
Price:GPL Plateform(s):Linux, Windows Rate: 0.0(out of 5) Vote:0 Members Review:None |
| | | | Outsourced web based customer service solution for your website to manage support requests and to publish self service knowledge bases on the web, reducing the need for costly and time consuming telephone support. You will also be able to track leads, administer newsletters, satisfaction survey; manage emails and run a support portal on your website.
Price:$49.99 per/month per/repr Rate: 0.0(out of 5) Vote:0 Members Review:None |
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