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Customer Support

Help Centric By SurfHighway.com     Home | Review It | Rate It  | Error Help Centric is a comprehensive, flexible, and portable ... web-based Help Desk System. Automatic responses to tickets, e-mail notifications, customer profile matching and a feature-rich knowledge base put Help Centric in a league of its own. Common help desk requests are handled quickly using the preset automatic responses. Help Centric comes with a Help Ticket History and Tracking module. There are separate web applications provided for administrators and tech support staff. Customers (internal and external) can open and track their own tickets. Includes a FREE contact manager! In addition, this help desk system interfaces with our other applications for: Project Management, TimeSheets, Calendar and Time Management, CRM and Sales Force Automation, Product Management, Service Management, Quote Management, and Order Management. Customizable ASP source code. This software covers UNLIMITED USERS. Price:65.00  Plateform(s):NT  Rate: 5.0(out of 5)    Vote:1  Members Review:None

Liberum Help Desk     Home | Review It | Rate It  | Error Liberum Help Desk is a free, web-based application for managing support requests with in a small business or organization. It is written in VB Script/HTML and runs on Windows NT with IIS. Features: Completely web-based, Uses Windows NT authentication, so you don't need to manage another database of users, Allows for better communication between users and support reps where users can view progress on problems and submit additional information, Built-in reporting to keep track of support reps, which departments are making requests, and what types of problems are being reported, Easily customizable to fit your needs, and more. Price:Free (GPL)  Plateform(s):Windows NT/2000/XP  Rate: 0.0(out of 5)    Vote:0  Members Review:None

Virtual Support Office     Home | Review It | Rate It  | Error Virtual Support Office is a fully automated web based help desk software solution. It will keep your incoming support calls organized and allow your customers to track the progress/solution to their support request by sending e-mail notifications. Also will help you keep track of staff time and task management. Live support rooms for staff to customer direct support. Powerfull Knowledgebase for re-ocurring support requests. No need for locally installed software for your staff or customers. Price:Free Trial/$199  Plateform(s):Win 98/NT/2000/ME  Rate: 0.0(out of 5)    Vote:0  Members Review:None

Stellarite CRM     Home | Review It | Rate It  | Error A powerful and scalable web based CRM system integrating all areas of a business including Sales & Marketing, Services, Support, Quality Assurance and Reporting. Features include email notification, file upload, password encryption and much more. Price:$999  Plateform(s):Win 2000/XP  Rate: 0.0(out of 5)    Vote:0  Members Review:None

VSO-XP     Home | Review It | Rate It  | Error Virtual Support Office XP Web Based Help Desk Software Solution allows you to forge strong relationships and increase customer satisfaction, while dramatically streamlining support operations. Price:$295  Plateform(s):Win 2000/NT  Rate: 0.0(out of 5)    Vote:0  Members Review:None

Real Assistant     Home | Review It | Rate It  | Error Live help chat for sales and support powered by Real Assistant. Key features: passive and proactive chat, unlimited ops, custom status images, unlimited zones per op, stored responses, operator session logs, chat logs and stats, web based message management, and more... Price:$99  Plateform(s):Windows NT/2000/2003, IIS 4-6  Rate: 0.0(out of 5)    Vote:0  Members Review:None

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