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Customer Support
| Encourage your clients to read previous issues or submit their own tickets. For your clients: There is a side panel option, knowledgebase searches, the ability to upload files for attachment, sorting/filtering of organized issues, the ability to vote on issues or leave comments, and more.
For the customer service professional:
There's automatic HTML email notifications (to either the customer or the agent, a WYSIWYG text editor, custom fields, custom security levels, upload manager. There are many conveniences, quick icons and automated features (our customer support department uses our own help desk, so we want it to be very convenient). Still includes contact list, reports, inter-agent emailing, To-do list, and more tools. Free support, install, ASP source code & future version upgrade are included. (Visit for demo.)
V. 6.0 has multi-level categories (Main level, sub categories, and sub-sub categories.), unlimited number categories in each level.
Price:$145. Plateform(s):Windows NT, XP, ME, 2000, 2003, 2005 (Any windows server with IIS) Rate: 5.0(out of 5) Vote:1 Members Review:None |
| | | | Sophisticated eCRM Live chat customer support Help Desk.Increase your sales with web based live chat customer support.No DLLs,Works with Access & SQL Server.Unlimited users & departments,proactive chat,visitor tracking & more (also available in ASP.NET)
Price:149 Rate: 0.0(out of 5) Vote:0 Members Review:None |
| | | | inTouch WebDesk provides a web-based problem resolution software that includes a knowledge base. This is a completely web based support system that works with My-SQL or Access offering a user friendly interface that can be customised with customizable colour scheme and multi-lingual support. The knowledge base can easily be supplemented with resolved tickets or specifically designed FAQ's. The software provides a logical & flexible workflow - when you view tickets you can easily follow the updates & resolution. Due to the vast customization it is suitable for any website. You can create your own custom fields, set what information to collect, create dynamic emails, send out group emails, set up departments to handle specific ticket types, set welcome messages for users etc. Rich Text Editing is available when adding/updating tickets.
Users can also submit & update tickets by email without ever visiting the website & all this is automatically handled by the software.
Price:Free/?45.00 Rate: 0.0(out of 5) Vote:0 Members Review:None |
| | | | Are your web FAQ actually the most Frequently Asked Questions about your goods and services? ...Introducing our eFAQ 24/7 Instant Service tool... The most cost effective and efficient method for improving customer satisfaction. eFAQ is a good CRM tool. It automatically compiles a list of the FAQs from your customers and allows your customers to rate these answers thus creating a dynamic and valuable knowledge base for you and your customers! eFAQ is a powerful marketing tool. With your ability to view the most frequently requested answers you can provide your customers with what they want. Secondly the FAQ can be opened in a companion browser which has a small section for your rotating advertisement. You can therefore advertise to potential customers while they surf.
Price:Commercial Plateform(s):Windows Rate: 0.0(out of 5) Vote:0 Members Review:None |
| | | | ASP Scripter Live Support provides the best way for live support which acts as an efficient tool to contact with the guest and clients at once. This chat has a complete web based administration. More special features are added to this ASP Scripter Live Support for the benefit of the web administrators.
Price:$25 Rate: 0.0(out of 5) Vote:0 Members Review:None |
| | | | This is a program that helps administrators to allow their customers to perform a live chatting to ask their questions and doubts. This program allows administrators to customize the entire feel and look as they like and provides facility for monitoring chat summary. Administrators can effectively manage the operators by using this program. This program facilitates by providing operator, administrator and visitor panels.
Price:US$ 95.00 Rate: 1.0(out of 5) Vote:1 Members Review:None |
| | | | The Complete, and feature-packed software solution for increasing your sales, providing technical assistance and increasing your customers satisfaction by delivering Live Customer Service on your own web-site!
Absolute Live Support is a customer service tool for your website that enables web site visitors to instantaneously communicate with your customer service personnel. Web site visitors simply click a Live Support button and are connected with one of your customer service representatives. Your company representative then assists the visitor by providing information, links, graphics, or even guiding them through your web site.
Price:149 Rate: 0.0(out of 5) Vote:0 Members Review:None |
| | | | This script is helpful for the business administrators who want to manage their customers through their website. It develops customer relationship with the executives and to retain customer enquiries. Some key features of this tool are, it provides better customer support service, this program could be integrated with phone, web and email, supports online customer self service and produces reports, escalations and mail notifications, it has highly customizable fields and interface and easy to setup and to use.
Price:Commercial Rate: 0.0(out of 5) Vote:0 Members Review:None |
| | | | You can implement this ASP script to receive the valuable feedback from your visitors and users by including an ASP form on your site. Supports Javacripts, CDONTS or JMAIL to email the form content into an specified email address. You can reconstruct your products / website and can give more quality service by consolidating the feedback results.
Price:Free Rate: 0.0(out of 5) Vote:0 Members Review:None |
| | | | This script is helpful for the users to create a custom field to track their business clients in an user friendly mode. This tool is tailored with specialised custom fields and those fields can be changed according to the business processes. Some features of this tool are, customizable reports, technical support via email, automatic email notification, masked entry data input.
Price:Commercial Rate: 0.0(out of 5) Vote:0 Members Review:None |
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